Summary

Provide Customer Service and Product support for a next generation portfolio of new video Products. Much of the support will include the installation and demonstration of new, pre-production products in the field.

Primary Responsibilities

• Set-up, debug and optimization of demo systems in the field.
• Support Marketing and Sales relating to product performance and design.
• Engineering interaction with respect to understand the latest tools and procedures for optimizing systems for system setup, performance and service.
• Provide feedback on field application variables to Engineering for product refinement and design.
• Coordinating field logistics for equipment and venue arrangements.
• Track record of high level support with video products in the field, trade show experience and a Show must go on mentality.
• Willing to travel domestically and internationally to support customers and product demonstrations, often on short notice.
• Proficient in using software tools, test equipment (Oscilloscopes, Millimeters, Analyzers), and mechanical assembly tools.
• Capable of interfacing with customers to help them understand our products without disclosing confidential design elements.
• Perform daily Field Application support functions.

Qualifications

• AS or BS in Electrical / Video Engineering or equivalent (applied science) or combination of education and experience;
• 5-10 years experience in Video Engineering/LED/Projection/Image Processing/Digital Cinema/Post Production-Cinema, Field Application Engineering preferred.
• 5-10 years related Industry experience; Technical background with experience in optics and mechanical design a plus.
• Proven track record of clearly documenting and communicating issues and project status.
• System architecture, Schematic aptitude, logical thinking with experience in troubleshooting techniques.
• International technical support experience desirable.
• Excellent communications skills.

Profile

• Excellent interpersonal skills, with the ability to interact professionally with all levels.
• Independent self-starter with demonstrated problem solving and critical thinking skills.
• Ability to build rapport and gain trust quickly.
• Ability to adapt and thrive in a changing environment while maintaining positive attitude and professionalism.
• Ability to interpret a variety of instructions in written, verbal, diagram or schedule form.
• Technically proficient and a driven to excel within a fast paced technological environment.
• Work Environment.
• Must be able to travel 25-50% of the time.